This Privacy Policy explains how Up Source Unlimited (“Up Source Unlimited,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, create an account, or use our done-for-you marketing services (collectively, the “Services”). By using the Services, you agree to the practices described here.
1. Who this policy covers
This policy applies to the businesses and individuals who sign up for and use our Services (our “customers”), and to visitors of our website. If you are an end customer of a business that uses our Services (for example, a diner who scans a QR code or receives a marketing email), our customer’s own privacy notice governs that relationship; we process that information on our customer’s behalf.
2. Information we collect
Information you provide
- Account information — your name, email address, phone number, password, and similar details you provide when you register.
- Business profile — your business name, address, hours, industry, brand identity (logo, colors, voice), target audience, and content preferences.
- Payment information — billing details and subscription history. Card payments are processed by our payment provider, Stripe; we do not store your full card number on our systems.
- Content you provide — specials, deals, photos, menus, posts, and other materials you upload or submit for us to create, schedule, or publish on your behalf.
- Communications — messages, support requests, and feedback you send us.
Information collected automatically
- Usage data — pages viewed, features used, actions taken, and timestamps.
- Device and log data — IP address, browser type, device identifiers, and referring pages.
- Cookies and similar technologies — used to keep you signed in, remember preferences, and understand how the Services are used. See Cookies below.
Information from third parties
We may receive information from service providers that help us operate, such as our payment processor (transaction status), email delivery provider (open and bounce events), and analytics or hosting providers.
3. How we use information
- Provide, operate, and improve the Services and create marketing content on your behalf.
- Process payments, manage subscriptions, and send billing-related messages.
- Generate content using artificial intelligence based on the materials and preferences you provide.
- Communicate with you about your account, support requests, and service updates.
- Monitor for security, prevent fraud and abuse, and enforce our Terms of Service.
- Comply with legal obligations and resolve disputes.
4. How we share information
We share information only as described here:
- Service providers — companies that perform services for us under contract, including Stripe (payments), Resend (email delivery), Supabase (database, authentication, and storage), OpenAI(AI content generation), and our hosting provider. They may access information only as needed to perform their functions.
- Legal and safety — when required by law, regulation, legal process, or to protect the rights, property, or safety of Up Source Unlimited, our customers, or others.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
- With your direction — when you ask us to publish content to a third-party platform (such as a social network) on your behalf.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
5. Cookies
We use strictly necessary cookies to keep you signed in and remember your settings, and we may use analytics cookies to understand usage. You can control cookies through your browser settings; disabling some cookies may affect how the Services function.
6. Data retention
We keep personal information for as long as your account is active and as needed to provide the Services, then retain it only as required to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.
7. Security
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your California privacy rights
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), gives you the following rights:
- Right to know — the categories and specific pieces of personal information we have collected about you.
- Right to delete — request deletion of personal information we collected from you, subject to legal exceptions.
- Right to correct — request correction of inaccurate personal information.
- Right to opt out — opt out of the sale or sharing of personal information. As noted above, we do not sell or share your personal information.
- Right to limit — limit the use of sensitive personal information to what is necessary to provide the Services.
- Right to non-discrimination — we will not discriminate against you for exercising any of these rights.
To exercise these rights, contact us using the details below. We will verify your request and respond within the timeframes required by law. You may use an authorized agent to submit a request on your behalf.
9. Other privacy rights
Depending on where you live, you may have additional rights to access, correct, delete, or port your information, or to object to or restrict certain processing. To make a request, contact us below.
10. Children’s privacy
The Services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us so we can delete it.
11. International users
We are based in the United States, and we process and store information in the United States. If you access the Services from outside the United States, you understand your information may be transferred to and processed in a country with different data-protection laws than your own.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Services after an update means you accept the revised policy.
13. Contact us
If you have questions about this Privacy Policy or want to exercise your rights, contact us at support@upsourceunlimited.com or by mail at:
Up Source Unlimited
[PLACEHOLDER — full street address]